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Communications

Communication Skills for Workplace Success (CC06) (CC06)


Description

Course Available From: 10 November 2026

Effective communication is essential to building strong professional relationships and succeeding in the workplace. Communication Skills for Workplace Success is a self-paced online course designed to help fresh graduates, working professionals and corporate employees communicate with greater clarity, confidence and professionalism.


The course covers verbal and non-verbal communication, active listening, constructive feedback, professional email writing, meeting etiquette and managing workplace misunderstandings. Learners will also explore cultural considerations in communication and practical techniques for structuring presentations, engaging an audience and managing nervousness.


Through guided activities, workplace scenarios and self-reflection exercises, participants will practise applying these skills to everyday professional situations. Suitable for beginner to intermediate learners, this course equips participants to express ideas clearly, respond thoughtfully, handle challenging conversations and contribute more effectively to their teams.

Approved CPD Hours: 7 Accreditation Type: Certification of Completion

Content
  • Module 1: Introduction to Workplace Communication
  • 1.1 What is Communication
  • 1.2 Types of Communication
  • 1.3 Importance of Communication in the Workplace
  • Module 1 Summary
  • Module 1 Assessment (5 Questions)
  • Module 2: Verbal Communication Skills
  • 2.1 Speaking Clearly
  • 2.2 Tone & Language
  • 2.3 Workplace Conversations
  • Module 2 Summary
  • Module 2 Assessment (5 Questions)
  • Module 3: Non-Verbal Communication
  • 3.1 Body Language
  • 3.2 Facial Expressions
  • 3.3 Workplace Etiquette & Cultural Awareness
  • Module 3 Summary
  • Module 3 Assessment (5 Questions)
  • Final Learning Outcome
  • Module 4: Listening Skills & Feedback
  • 4.1 Active Listening
  • 4.2 Barriers to Listening
  • 4.3 Giving & Receiving Feedback
  • Module 4 Summary
  • Module 4 Assessment (5 Questions)
  • Module 5: Workplace Communication Scenarios
  • 5.1 Email & Written Communication
  • 5.2 Meetings & Discussions
  • 5.3 Conflict Communication
  • Module 5 Summary
  • Module 5 Assessment (5 Questions)
  • Module 6: Presentation & Confidence Skills
  • 6.1 Basics of Presentation
  • 6.2 Structuring Your Message
  • 6.3 Building Confidence
  • Module 6 Summary
  • Module 6 Assessment (5 Questions)
  • Module 7: Final Assessment & Completion
  • 7.1 Final Quiz Instructions
  • 7.2 Final Assessment
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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