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Awareness Training

Personal Data Handling & PDPA Awareness Training


Description

The Personal Data Handling & PDPA Awareness Training is a practical program designed to help staff understand and apply proper data protection practices in line with Malaysia’s Personal Data Protection Act (PDPA).


This 7-hour course focuses on how personal data should be collected, used, stored, and protected in daily work. It covers key PDPA principles, common workplace risks, and simple best practices to prevent data misuse or breaches. Designed for sales agents, frontdesk officers, customer service, and administrative staff, the training uses real-life examples and scenario-based learning to build awareness and confidence in handling customer data responsibly.


By the end of the course, participants will be able to apply correct data handling practices, avoid common mistakes, and support compliance while maintaining customer trust. 

Content
  • Module 1: Understanding Personal Data & PDPA
  • Lesson 1.1: Understanding Personal Data
  • Lesson 1.2: Importance of Protecting Personal Data
  • Lesson 1.3: Introduction to PDPA (Malaysia)
  • Lesson 1.4: Who Needs to Comply with PDPA
  • Module 1 Summary
  • Module 2: Understanding PDPA Principles in Practice
  • Lesson 2.1: Consent Before Collecting Data
  • Lesson 2.2: Do Not Share Without Permission (Disclosure Principle)
  • Lesson 2.3: Keep Data Secure (Security Principle)
  • Lesson 2.4: Do Not Store Data Unnecessarily (Retention Principle)
  • Activity 1 : Matching Exercise
  • Module 2 Summary
  • Module 3: Handling Data in Daily Work
  • Lesson 3.1: Collecting Customer Information Correctly
  • Lesson 3.2: Using Data for Service & Sales
  • Lesson 3.3: Sharing Data (Internal vs External)
  • Lesson 3.4: Common Mistakes by Staff
  • Module 3 Summary
  • Module 4: Data Security Basics
  • Lesson 4.1: What is a Data Breach
  • Lesson 4.2: Common Risks in Daily Work
  • Lesson 4.3: Password & Device Safety
  • Lesson 4.4: Safe Handling of Documents
  • Activity 4 - CheckList
  • Module 4 Summary
  • Module 5: Customer Rights & Communication
  • Lesson 5.1: Customer Rights to Access Their Data
  • Lesson 5.2: Customer Rights to Correct Their Data
  • Lesson 5.3: Handling Complaints Professionally
  • Lesson 5.4: Respecting Customer Privacy
  • Activity 5 - Senario Based Activity
  • Module 5 Summary
  • Module 6: Workplace Best Practices
  • Lesson 6.1: Company Rules for Handling Data
  • Lesson 6.2: Do’s and Don’ts for Staff
  • Lesson 6.3: Clean Desk Policy
  • Lesson 6.4: Proper Data Disposal
  • Module 6 Summary
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 1 year
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